Left the Commissioner For Energy, Hon. Newworld Safuga, Middle Mr. Abu Ejoor, Executive Director Commercial, Right Mr. Moses Arigu, Commissioner, Consumers Affairs.
The National Electricity Regulatory Commission has opened a forum office in Asaba, the Delta State capital, to address unresolved issues between the Benin Electricity Distribution Company and its customers.
The Chairman, Senate committee on Solid Minerals, Senator James Manager who Unveiled the Asaba office said that the initiative would enhance NERC’s mandate of protecting the customers’ rights and obligations.
Manager who was represented by The Commissioner, State Ministry of Energy, Barr. Newworld Safugha, hinged the success of the ongoing reforms in the sector on the level of interaction among the stakeholders.
He canvassed support for the distribution companies to ensure that consumers rights were protected. These companies must ensure that Nigerians have adequate power supply he stated.
Commissioning By Hon. Newworld Safugha
Manager said that the forum would serve as a platform and a major talk point for the resolution of electricity issues from various communities, adding that the mandate to ensure that Deltans have adequate and reliable supply of power.
Stressing that the Federal Government efforts are quite glaring and it will not rest on its laurels until it has achieved the total desire to provide electricity to Nigerian.
Earlier, the Delta State Governor, Senator Dr. Ifeanyi Arthur Okowa who was represented by the state Commissioner For Energy, Bar. Newworld Safugha said that the NERC forum office had been expected.
He Urged NERC to find a lasting solution to the issues of electricution cases in the state, stressing that outrageous bill is a major problem between the NERC and consumers and the need for them to find solution to avert such cases.
Delta State government saved over 10.6m......
I congratulate the newly inaugurated officers, he charged them to serve Deltans in good capacity, he stated.
NERC, Commissioner Consumer Affairs, Dr. Moses Arigu, said that the forum office was set up specifically to bridge the gap between power consumers and the electricity distribution company in the state. The forum is a body charged by the commission to hear and resolve customers complaints, he said.
Arigu said, the opening of the Customers complaints Forum office could not have come at a better time than now that Customers within the Benin Electricity Distribution Network facing a myriad of challenges, worrisome safety records, violation of the commission directive on mass disconnection of communities, reported issues of high estimated billings, to mention a few, he said.
Adding that, Benin Electricity Distribution Company recorded over 18,028 unresolved electricity complaint from Customers in 2016 who were dissatisfied with services rendered. These are worrisome statistics and safety records, he said.
He urged electricity consumers to demonstrate understanding with the distribution company in the state, bearing in mind that the transformation in the power sector was a gradual process.
Speaking in the same vein the Managing Director and Chief Executive Officer of the BEDC, Mrs. Funke Osibodu, who was represented by her Executive Director, Commercial, Mr Abu Ejoor, said that NERC various functions is established to safeguard appropriate consumer rights and obligation and the setting up of this office by NERC is to ensure that electricity disputes are resolved speedily, he stated.
Adding that, we expect this Asaba Forum office to serve as an avenue to bridge the communication gap in our processes, obtain feedback on our services and create the right environment for a collective resolve to serve our esteemed Customers better.
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